User

How do I reset my password?

13 views April 10, 2016 David Diamond 0

There are two ways of resetting a password, depending on the role assigned to a user when it was registered in the system.

If you are an Admin user:

  • In the main menu, click on Administration, to open the menu.
  • Then, click on Users, to see the entire data list.
  • In that grid, click on Edit, after choosing the registry you want to modify.

image001

  • A new screen will open. To reset the user Password, click Reset Password.

image003

If you are not an Admin user:

Go to the login screen, where you will see a link that says, Help I forgot my password, below the ‘Login‘ button. Click on the link, and you will be redirected to the screen shown below:

image005

  1. Enter your Username or email address.
  2. Click Submit. You will then be prompted to answer your Secret Question with the Secret Answer you entered when registering.
  3. Go to your email inbox (the one used to register your user in the tractFile system) and follow the instructions to Reset Your Password.

Was this helpful?

Leave A Comment

*
*